True Tickets

• Institute customer success framework for a contactless, secure, digital ticketing delivery B2B SaaS startup• Define operational excellence, engagement, and customer journey workflows for recurring revenue from arts and cultural organizations including Boston Symphony Orchestra/Tanglewood, Segerstrom Performing Arts Center, Adrienne Arsht Center, Dr. Phillips Center, The Straz, The Public Theater, The Smith Center, Kaufmann Center for the Performing Arts• Institute new CRM system, integration, data mapping, and business operations processes which target the right customer and message at the right time